Refund and Returns Policy

Last Updated: 28-03-2024

Welcome to Bocoh Studios LLP’s website (“Bocoh Studios,” “we,” “us,” or “our”). We appreciate your purchase and want to ensure you have a positive experience with our alphabet books and storybooks. Please read our Refunds and Returns Policy carefully before making a purchase.

1. Returns and Refunds Overview

1.1. Bocoh Studios aims to provide quality products, but we understand that circumstances may require a return or refund.

1.2. This policy covers product returns and refunds for purchases made directly through our website.

2. Eligibility for Returns

2.1. To be eligible for a return:

• The product must be unused and in the same condition as received.
• It must be in the original packaging.
• You must initiate the return within [number] days of receiving the product.

3. Initiating a Return

3.1. To initiate a return, please contact our customer support at support@bocohstudios.com, providing your order number and a brief reason for the return.

3.2. Our customer support team will guide you through the return process and provide you with a return shipping address.

4. Return Shipping

4.1. Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

4.2. We recommend using a trackable shipping service to ensure the safe return of the product.

5. Inspection and Refund Process

5.1. Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria.

5.2. Refunds will be processed within [number] business days of receiving the returned product.

6. Refund Methods

6.1. Refunds will be issued to the original payment method used for the purchase.

6.2. If the original payment method is no longer available, store credit or an alternative method may be offered.

7. Non-Refundable Items

7.1. Certain items are non-refundable, including:

• Digital downloads.
• Products damaged due to customer mishandling.

8. Damaged or Defective Products

8.1. If you receive a damaged or defective product, please contact us immediately at support@bocohstudios.com with supporting photos. We will arrange a replacement or refund.

9. Contact Information

9.1. For any questions or concerns regarding our Refunds and Returns Policy, please contact us at support@bocohstudios.com.

10. Changes to Policy

10.1. Bocoh Studios reserves the right to modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting.

By making a purchase on our website, you agree to abide by this Refunds and Returns Policy. Thank you for choosing Bocoh Studios!